Booking Terms & Conditions

1. Ticket Sales

Sale Period: Tickets typically go on sale at the beginning of the year. Tickets for events at Holland House may be available earlier; please check their website for details.

  • Booking Methods:
    Online (Credit/Debit Card and Bank Transfer): Tickets can be purchased via the Events page on our Festival website.
  • Alternative Payments: For payments by cash or cheque, please contact us directly at info@eveshamfestivalofwords.org or call Sue Ablett, Festival Chair, at 0787 1285606.

2. E-Tickets
  • Credit/Debit Card Payments: Tickets are emailed to you automatically as soon as the payment is completed.
  • Bank Transfer Payments: Tickets will be emailed to you once we have verified the payment in our bank account.

Once you receive your tickets, you can either print them at home or simply show them on your phone at the event.
 
3. Booking Fees
We do not charge a booking fee. The exception is for events at The Henrician, where tickets are purchased directly from their website, and a booking fee is applied.
 
4. Event Attendance
  • Arrival Time: Please arrive approximately 30 minutes before the event start time to allow for seating and refreshments. This is especially important as there may be events scheduled before yours.
  • Refreshments: Daytime events generally include tea, coffee, soft drinks, and homemade cake in the ticket price. Please refer to the Festival Brochure or website for specific details for each event.
 
5. Accessibility
 
We strive to ensure that all venues are accessible. If you have specific access or disability needs, please contact us at info@eveshamfestivalofwords.org. We will do our utmost to facilitate your visit.
 
6. Refunds and Cancellations
  • Sold-Out Events: If an event is sold out, a waiting list is maintained. Should tickets become available, individuals on the waiting list will be contacted by email or telephone. Tickets are then allocated on a first-come, first-served basis. Please note that ticket returns are relatively rare, and being on the waiting list does not guarantee ticket availability.
  • Concessions: We do not offer concessions.
 
7. Contact Information
 
For any inquiries or assistance regarding bookings, please contact:
  • Email: info@eveshamfestivalofwords.org
  • Phone: 0787 1285606
 
By proceeding with a booking, you agree to abide by these terms and conditions. The Festival reserves the right to amend these terms and conditions at any time. Any changes will be communicated to ticket holders via email.